Returns & Refunds

Our return policy

Because every Croziér unit is prepared specifically per order, our return policy is strict. We ask that you review this policy carefully before purchasing.

Eligible returns

We will accept a return and issue a refund under the following conditions:

• The item is returned in its original, unaltered condition — unworn, uninstalled, undyed, and uncut
• The item is in its original packaging
• The return request is submitted within 7 business days of delivery
• Photographic evidence of the item's condition is provided for our review

Approved refunds will be issued to the original payment method. Shipping costs are non-refundable.

Non-returnable items

The following items and conditions are not eligible for return or refund:

• Hair that has been worn, installed, or tried on
• Hair that has been dyed, bleached, coloured, or chemically treated
• Hair that has been cut or made into a wig
• Curly and wavy textures where the curl pattern has been disturbed, finger-combed, pulled apart, or manipulated
• Items returned after 7 business days of delivery

How to initiate a return

To begin a return, contact us at hello@crozier.beauty with your order number and photos of the item. We will respond within 48 hours with return instructions if your request is approved. Do not ship items back without prior written approval from Croziér.

Exchanges

We do not offer direct exchanges. If you would like a different texture or length, please initiate an eligible return and place a new order.