Pre-Order Policy

What is a pre-order?

At Croziér, every unit is prepared specifically for the customer who orders it. We do not hold stock. This model ensures that the hair you receive has not been sitting in storage — it is handled with care from the moment your order is placed.

Processing time

All orders are fulfilled and delivered within 5–7 business days from the date your order is confirmed and payment is received.

• Business days are Monday through Friday, excluding public holidays in Liberia
• You will receive an email confirmation when your order is placed
• You will receive a second notification with tracking details when your order ships

Payment

Payment is collected in full at the time of order. This covers the cost of your product and the preparation of your unit. Shipping costs are communicated separately and collected before dispatch.

Cancellations

Orders may be cancelled within 24 hours of placement for a full refund. After 24 hours, your order will have entered preparation and cancellation may not be possible. Contact us immediately at hello@crozier.beauty if you need to cancel.

Delays

In rare circumstances, fulfilment may take longer than the stated window. If your order will be delayed, we will contact you directly with an updated timeline.

Questions

For any questions about your pre-order, contact us at hello@crozier.beauty with your order number and we will respond personally within 48 hours.